Broadband misery
I’ve just had a heated ”debate” with someone in the technical support department for my broadband provider.
I’m absolutely fuming. My broadband cut out on March 11. I called them two days later - only to be told BT had banned me from using broadband by putting a “seize” (or something like that) on my line.
Yet BT told me nothing was wrong with my line, all my payments were up-to-date and if there was something wrong with the line, I wouldn’t be able to make calls. They advised me to get in touch… again… with my broadband company. I think I’ll call them “Misery” from now on or “M” for short as I can’t possibly name them… yet.
By the time I finally managed to get someone to make sense, (I’d say I spoke to about 15 operators in total for both companies by this stage) I was told that in fact it was M who had stopped my service as there had been a fault for about a minute. Apparently it only takes a minute for something to go wrong and cut you off for a fortnight! Didn’t mention that in the small print.
When I asked why they blamed BT and why they hadn’t even bothered to inform me I’d be without broadband, I was met by some very frosty responses. (no I wasn’t screaming down the phone). But I was told that a) they’d fix it by March 29 and b) I could have free dial-up until then.
Well now it’s the 30th. The free dial-up never worked properly, I have not received a single letter and guess what, I’m still without my broadband. So I called M again. I stayed calm and cool and explained everything. I was told that I was one of many with the same problem and I’d have to wait for even more time.
When I told the guy I wasn’t impressed and said I’d like to cancel my account and get a refund on my subscription for the month, I was told a) he couldn’t organise call backs, and b) the department responsible wasn’t available so I’d have to call again and then he started to blatantly read to me about changes to the structure of the company. Ah. An obvious reason for my problems. Wait a minute, I thought it was because of a minute-long fault? When I asked why I didn’t receive a single letter, I was told that M has more than a million customers and couldn’t possibly write to every single one of them.
At which point I said: “THAT’S FUNNY, ‘CAUSE YOU SURE AS HELL WRITE TO EVERY SINGLE ONE OF THEM TO DEMAND YOUR MONEY EVERY MONTH!”
Anyone out there with the same problem?
another example of multi million pound company exploiting the customer at grass roots, when will they realise that the customer is always right and give a litle instead of taking all the time…cancel your subscription and get free broadband….
we keep being told that the internet is amazing and that things are so fast. Information at the end of your finger tips… true but so many broadband providers cant connect us to do all this high tech stuff. The amount of times i have sat at work waiting, waiting oh and waiting some more. will there be a day that the provider says i am so sorry madam for taking your money not providing you a service and making you run up your phone bill calling us….. disconnect!!!!!!!